Privacy policy

1. Information we handle

• Flight search. Your route, travel dates, passenger counts and cabin class.
• Checkout. The selected flights, passenger names, citizenship, contact email, document type and, when available, the last four characters of the document number.
• Browser checks. The form uses dates of birth, gender, full document numbers and document expiry dates for validation in your browser. These fields are omitted from the checkout request.
• Order and technical data. An order reference, the generated PDF, timestamps, and technical information such as IP addresses and request details in server logs.

2. How we use information

We use search and checkout information to show flight options, prepare your PDF and make it available to download. We use your contact email for the order and, where email delivery is available, to send the PDF. We use technical data and order references to maintain the service, troubleshoot errors, respond to requests and limit abuse.

Where a legal basis is required, it depends on the purpose. We process information to provide the service you request, to maintain and protect the service where permitted, or to meet applicable legal obligations. Where consent is required, you may withdraw it for future processing.

3. Service providers

• Agent.ru. Your browser sends flight search criteria directly to Agent.ru. Checkout details such as names, citizenship and document information are excluded from those requests.
• Hosting. The FlyzaNow application and order storage run on a server in Singapore.
• Email. If email delivery is enabled, Resend receives the recipient’s email address and the PDF to deliver the message.
• Operations. Telegram receives order notifications with the order reference, passenger count and estimated fare. Routine notifications exclude passenger names, contact emails and document details.

We may also disclose information when required by applicable law. If you contact us through a third-party platform, that platform handles your interaction under its own policies.

4. International processing

Your information may be processed in Singapore and in other locations used by the providers listed above. Applicable privacy and transfer rules depend on the circumstances, including your location and the service provider involved.

5. Storage and retention

A checkout session expires after 24 hours. This is the time limit for opening the session. Generated PDFs and order records are stored separately so the download and support can work. Contact us to ask about retention or to request deletion of an order.

The download link gives access to the PDF. Keep it private and share it only with people you want to have the document.

6. Other travelers

If you create an itinerary for someone else, tell them what information you are submitting and obtain any permission you need. If the itinerary includes a child, submit their details only if you are authorized to do so.

7. Your rights and requests

Depending on the law that applies, you may have the right to access, correct, delete, restrict or receive a copy of your information, to object to certain processing, or to complain to a relevant privacy authority.

Email support@flyza.ru to make a request. Include your order reference if you have one. We may ask for information needed to verify your request. Please leave full identity document numbers out of your email.

8. Changes to this policy

We publish the current version of this policy on this page.