Terms of service

1. Terms and definitions

1.1. The Provider is Flyza, the operator of the Website and the provider of the itinerary service.

1.2. The Customer is the person who accepts this Offer and asks the Provider to prepare an Itinerary.

1.3. The Offer is the Provider’s offer to enter into an agreement for the Service on the terms published on this page.

1.4. An Itinerary is a PDF showing a proposed flight route. It is for information and planning. It does not issue an electronic ticket or confirm a reservation or contract of carriage.

1.5. An Order is a request submitted through the Website that includes the selected flights, dates and traveler details needed to prepare the Itinerary.

1.6. Traveler details used to prepare the Itinerary include names and, when provided, a document type and masked document suffix. The Customer is responsible for the accuracy of the details entered. The Provider does not verify identity documents or submit checkout details to airline reservation systems or government authorities in the ordinary course of providing the Service.

1.7. The Website is flyzanow.com, where Customers can search for flights, request an Itinerary and download the PDF.

1.8. The Service consists of displaying flight information and formatting the Customer’s selection into an Itinerary. Flyza acts as the provider of this document service.

2. Scope of the agreement

2.1. The Provider prepares the Itinerary using the flight information and traveler details selected or entered by the Customer. The Provider does not act as an airline or an airline booking agent for this Service.

2.2. The Provider selects the software and layout used to prepare the Itinerary. The document reflects the passenger names, route and dates submitted in the Order. Flight schedules, availability and fare estimates can change.

2.3. The Service is complete when the Itinerary is available to download from the Website or has been sent to the Customer by email, where email delivery is available.

2.4. The Itinerary is a personalized digital file. The Website currently provides it free of charge.

2.5. Airlines and public authorities make their own decisions about what documents they accept. The Provider does not guarantee that they will accept an Itinerary or that it will appear in airline booking systems.

3. Ordering and delivery

3.1. The Customer places an Order on the Website by selecting the route, flight dates and cabin class and completing the requested traveler and contact fields. Enter passenger names in Latin characters as shown on the relevant travel document.

3.2. By checking the agreement box and submitting the Order, the Customer accepts this Offer and requests immediate generation of the Itinerary. The amount shown as an estimated fare is the flight provider’s estimate, separate from the fee for preparing the PDF.

3.3. When the Itinerary is ready, the Customer can download it as a PDF. Where email delivery is enabled, the Provider may also send it to the email address entered at checkout.

3.4. Email delivery can be affected by the Customer’s mail provider, spam filters or mailbox settings. Use the download link if an expected email does not arrive.

3.5. Where the Website displays a sample, it illustrates the format and general contents of the personalized Itinerary.

4. Rights and responsibilities

4.1. The Provider will:

• Prepare the Itinerary using the information submitted in the Order.
• Make the finished PDF available to download.

4.2. The Customer will:

• Check the selected route, dates and traveler details before submitting the Order.
• Provide an accurate contact email where the form requests one.
• Tell any other traveler whose details are entered about these terms and the privacy policy, and obtain any permission needed to submit their details.

4.3. The Provider may update the Offer by publishing new terms on this page and may suspend the Website for maintenance. Updated terms apply to Orders submitted after publication, subject to applicable law.

5. Duration, cancellation and disputes

5.1. The agreement starts when the Customer accepts the Offer and submits an Order. The Provider completes the Service by making the Itinerary available as described in section 2.3.

5.2. The Customer may cancel before submitting the Order. Generation starts automatically once the Order is submitted.

5.3. No payment is collected for the current free Service. Mandatory cancellation and other consumer rights apply where provided by law.

5.4. Send complaints to support@flyza.ru. The Provider aims to reply within 10 business days.

5.5. If a dispute remains unresolved, either party may refer it to a court or other body with jurisdiction under applicable law.

6. Other provisions

6.1. Matters not covered by these terms are governed by applicable law, including any mandatory consumer protections.

6.2. The parties may try to resolve disagreements directly by email. The Customer retains any right to seek help from a regulator, court or other body.

6.3. These terms describe the agreement for the Service, subject to any rights and obligations that apply by law.

6.4. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

6.5. The privacy policy describes how Flyza handles personal data for the Service.

6.6. By submitting an Order, the Customer confirms that they have read these terms and understand the purpose of the Itinerary.